Replacement Policy

We will replace any product deemed to be defective, damaged, or incorrect as a direct result of printing, production, or the manufacturer.  This includes:

• Printing errors
• Pretreat stains, dye migration, smudges, rips/tears
• Low quality/blurry prints due to print error
• Production errors
• Incorrect design, size, product, color
• Insufficiently cured or heat-pressed garments
• Manufacturing defects
• Tears, fabric flaws, stitching issues, damaged components

Orders that are lost in transit are eligible for replacement, but must be reported within 30 days of ship date for domestic shipments and 45 days of ship date for international shipments.  The order must also not have any tracking updates or movement within the last 72 hours.

Not covered under this policy

• Normal wear and tear
• Incorrect sizing due to customer error
• Damages caused by improper care - including improper wash
• Low quality prints as a result of low-resolution artwork

Customers must notify us within 30 days of receiving their item of a possible defect to be eligible for a replacement.

The order must be submitted with photo evidence to be approved.  If photo evidence is not provided, the request may be denied.

Orders approved for replacement will be reprinted at zero cost.  The replacement portal may not be used for exchanges and will only reproduce the original order products exactly as they were ordered.